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Returns & Refunds policy

Effective Date: 2026

At RIM Institute GH, we are committed to providing quality practical education, professional training, and digital entrepreneurship programmes to our students, participants, and clients.

This Refund Policy explains the circumstances under which you may request cancellation, transfer, or a refund for courses, training programmes, workshops, and other educational services purchased or registered for through RIM Institute GH.

1. Course Registration Cancellation

You may request cancellation of your course registration within 30 days of registration, subject to the terms and conditions outlined in this policy.

To request a cancellation or refund, you must contact RIM Institute GH in writing with a clear statement indicating your intention to cancel your registration.

Refund and cancellation requests should be submitted to:

Email: info@riminstitutegh.com

2. Eligibility for a Refund

A refund may be considered under the following circumstances:

A course, programme, or training session is cancelled by RIM Institute GH.

RIM Institute GH is unable to provide the registered course or service.

A valid cancellation request is submitted within the applicable refund period.

An incorrect payment or duplicate payment has been made.

Other circumstances are approved by RIM Institute GH following a review of the individual case.

All refund requests are subject to review and approval in accordance with this policy and any specific terms communicated for the relevant course or programme.

3. Non-Refundable Services and Circumstances

A refund may not be available in circumstances including, but not limited to:

The student or participant has already commenced or substantially participated in the course or training programme.

Digital course materials, learning resources, or other digital content have already been accessed or provided.

A participant fails to attend scheduled classes, workshops, training sessions, examinations, or other activities without providing appropriate notice.

A participant voluntarily withdraws after the applicable refund period.

A participant is unable to complete a course due to personal circumstances after the programme has commenced.

The requested service has already been fully delivered.

The participant has violated RIM Institute GH's Terms and Conditions or other applicable policies.

RIM Institute GH reserves the right to assess each refund request individually and determine whether it meets the requirements of this policy.

4. Refund Process

Once we receive a refund request, RIM Institute GH will review the request and may contact the applicant for additional information where necessary.

If the refund is approved, we will process the refund using the original payment method where reasonably possible.

Approved refunds will normally be processed within 30 days of the refund approval or receipt of all information required to complete the refund.

The time it takes for the refunded amount to appear in your account may depend on your bank, mobile money provider, payment platform, or other financial institution.

5. Course Transfers and Deferrals

Where appropriate, RIM Institute GH may offer a participant the option to transfer their registration to another course, cohort, intake, or training session instead of receiving a refund.

Requests for course transfers or deferrals must be submitted in writing and are subject to availability and approval by RIM Institute GH.

Where applicable, any difference in course fees or administrative charges will be communicated to the participant before the transfer or deferral is completed.

6. Promotional Offers and Discounts

Courses, programmes, or services purchased through promotional offers, special discounts, scholarships, or other reduced-fee arrangements may be subject to specific refund conditions.

Where special refund terms have been communicated at the time of registration or payment, those terms may apply to the relevant purchase.

7. Payment Processing and Administrative Fees

Where a refund is approved, RIM Institute GH may, where applicable and legally permissible, deduct non-recoverable payment processing or administrative charges associated with the original transaction.

Any applicable deductions will be communicated to the participant where relevant.

8. Changes to Courses and Training Programmes

RIM Institute GH may occasionally make reasonable changes to course schedules, instructors, course content, delivery methods, venues, or other training arrangements.

Where a significant change affects the delivery of a programme, affected participants will be informed where reasonably possible.

Depending on the circumstances, RIM Institute GH may offer an alternative arrangement, course transfer, deferral, or refund where applicable.

9. How to Request a Refund

To request a cancellation or refund, please provide the following information:

Full name

Course or programme registered for

Registration details, where applicable

Date of registration or payment

Payment details or proof of payment, where applicable

Reason for the refund request

Preferred contact information

Refund requests should be submitted to:

RIM Institute GH

Email: info@riminstitutegh.com

Phone: +233 (0) 54 063 8333

Phone: +233 (0) 50 539 8935

Our team may contact you if additional information is required to process your request.

10. Refund Approval

Submitting a refund request does not automatically guarantee that a refund will be issued.

Each request will be reviewed based on:

The date of registration or payment

The nature of the course or service

Whether the course or service has commenced

Whether learning materials or digital resources have been accessed

The reason for the request

The specific terms applicable to the course or programme

Where a refund is approved, the applicant will be notified of the applicable refund amount and processing arrangements.

11. Policy Updates

RIM Institute GH reserves the right to update or amend this Refund Policy from time to time to reflect changes to our services, programmes, payment processes, or applicable requirements.

Any updated version will be published on riminstitutegh.com and will take effect from the date of publication unless otherwise stated.